When Can You Cancel?
The ability to cancel your Carpica order depends primarily on the order status. The earlier you request cancellation, the more seamless the process.
Easy Cancellation
Orders can be cancelled easily before they are shipped. Contact us as soon as possible after placing your order.
Before Shipment
Limited Options
Once shipped, cancellation is not possible. You must wait for delivery and follow our return policy instead.
After Shipment
Act Quickly
Our processing team works efficiently to prepare your handmade carpet for delivery. Orders may be processed and shipped within hours during business days. To maximize your chances of cancellation, contact us immediately after realizing you need to cancel.
Cancellation Before Shipment
If your order has not yet been shipped, cancellation is straightforward. Here's everything you need to know about pre-shipment cancellations.
Eligibility
You can cancel before shipment if:
- Your order status shows 'Processing' or 'Confirmed' (not 'Shipped')
- You contact support during business hours for fastest response
- Your order has not yet been handed over to our courier partner
- The carpet is a standard in-stock product (custom orders have different rules)
How to Cancel
- Log in to your Carpica account and go to 'My Orders'
- Locate the order you wish to cancel
- Click 'Request Cancellation' if the option is available
- Alternatively, contact customer support via phone or email immediately
- Provide your order number and reason for cancellation
- Our team will verify order status and confirm cancellation if eligible
- You will receive a cancellation confirmation email
Immediate Contact Recommended
For the fastest cancellation, call our support team at +91 79735 80462. Email requests may take a few hours to process, during which your order could be shipped.
Refund for Pre-Shipment Cancellations
If your cancellation is successful before shipment:
- You receive a 100% refund of the order amount
- No cancellation fees or deductions apply
- Refund is processed within 3-5 business days
- Money is returned to your original payment method via Razorpay
- You receive email confirmation once the refund is initiated
Processing Timeline
Our team processes orders quickly:
- Orders placed before 2 PM on business days may ship the same day
- Orders placed after hours or on weekends are processed the next business day
- Custom orders have longer processing times (see Custom Orders section)
- High-demand products may be prioritized for faster shipping
Tip: If you're unsure about your order, request cancellation immediately. If the order has already shipped, we'll inform you and you can follow our return policy once you receive the carpet.
Cancellation After Shipment
Once an order has been shipped and a tracking number has been generated, the order cannot be cancelled. However, you have options to handle unwanted shipments.
Why Cancellation Isn't Possible After Shipping
- The carpet is already in transit with our courier partner
- Recalling shipments is complex and often unsuccessful
- Your handmade carpet is packaged with premium materials and care
- Interrupting delivery can cause damage or loss of the package
- Courier partners have limited control once packages are in their network
Your Options After Shipment
Option 1: Refuse Delivery
When the courier arrives, you can refuse to accept the package. The carpet will be returned to Carpica.
- Tell the delivery person you are refusing delivery
- Do not sign the delivery receipt
- Contact our support team to inform us of the refusal
- Once the package returns to us, we'll inspect and process your refund
- Refund may be subject to return shipping costs deduction (case-by-case basis)
Option 2: Accept and Return
Accept delivery and initiate a return following our standard return policy.
- Accept the package from the courier
- Inspect the carpet while keeping all packaging intact
- Initiate a return request within 5-7 days of delivery
- Follow our return process for refund approval
- Return shipping costs may apply depending on reason for return
See our Return & Refund Policy for complete details.
Recommendation
Refusing delivery is often faster and simpler than accepting and returning. However, if you want to inspect the carpet before deciding, accepting delivery and following the return process gives you more flexibility.
Refund After Shipped Order Cancellation
If you refuse delivery or return a shipped order:
- Refund is processed after the carpet returns to our facility
- We inspect the package to ensure it's in original condition
- If packaging was opened/damaged, inspection determines refund amount
- For refused deliveries, refund typically takes 7-10 business days total
- For accepted and returned orders, standard return timeline applies (up to 14 days)
Custom & Made-to-Order Cancellations
Custom-made carpets crafted to your specific requirements have a different cancellation policy due to the time, materials, and artisan labor involved.
Before Production Begins
If production has not yet started, you can cancel your custom order with minimal penalty.
- Full refund minus any advance payment processing fees (typically 2-3%)
- No production costs incurred since work hasn't begun
- Must cancel within 24-48 hours of order confirmation
- Contact support immediately to stop production
After Production Begins
Once our artisans begin handcrafting your custom carpet, cancellation options are limited.
- Partial refund only: you pay for materials and labor invested
- Refund amount depends on percentage of work completed (determined by our team)
- If 50% complete, you may receive 50% refund minus production costs
- If over 75% complete, cancellation may not be accepted at all
- Completed custom carpets cannot be cancelled—standard return policy applies only for defects
Why This Policy?
Custom carpets are made specifically for you with materials purchased, artisan time invested, and designs tailored to your specifications. Once production begins, these resources cannot be recovered or used for other customers. This policy protects both our artisans' livelihood and your investment.
Production Updates
For custom orders, we provide regular updates:
- Email notification when production begins
- Progress updates at 25%, 50%, and 75% completion
- Photos of your carpet at key milestones (when requested)
- Final quality check images before shipment
- Estimated completion and shipping dates
These updates help you track progress and make informed decisions if circumstances change. However, we strongly encourage commitment to custom orders before placement.
Cancellation Refund Timeline
Once your cancellation is approved, refunds are processed according to the following timeline based on when you cancelled.
Refund Processing Times
Cancelled Before Shipment
3-5 Business Days: Fastest refund processing since no physical return is needed.
- Day 1: Cancellation confirmed, refund initiated
- Day 2-3: Razorpay processes refund to original payment method
- Day 3-5: Amount reflects in your bank account/card
Refused Delivery
7-10 Business Days: Includes transit time for package to return to Carpica.
- Day 1-5: Package returns to our facility via courier
- Day 5-7: Package inspected to confirm condition
- Day 7-8: Refund initiated to your payment method
- Day 8-10: Amount reflects in your account
Accepted & Returned
10-14 Business Days: Standard return policy timeline applies.
See our Return & Refund Policy for detailed timeline.
Custom Order (Pre-Production)
5-7 Business Days: Processed like standard cancellation.
Custom Order (Mid-Production)
10-15 Business Days: Additional time needed to calculate partial refund based on work completed.
Bank Processing Times
The timeline above includes Carpica's processing time. Once we initiate the refund via Razorpay, your bank or payment provider may take additional 2-5 business days to reflect the credit in your account. This is beyond our control.
Refund Confirmation
You will receive email notifications at each stage:
- Cancellation request received
- Cancellation approved (or denied with reason)
- Refund initiated to your payment method
- Refund confirmation with transaction reference number
If you don't receive your refund within the expected timeline, check your bank statement first. If still not visible, contact our support team with your order number and refund reference number.
Non-Cancellable Situations
Certain orders and situations do not qualify for cancellation. Please review these carefully before requesting cancellation.
Orders That Cannot Be Cancelled:
Already Delivered
Once you've received and signed for the package, cancellation is no longer an option. Use our return policy instead.
Completed Custom Orders
Custom carpets that are 100% complete and ready to ship cannot be cancelled. These are made specifically for you and cannot be sold to other customers.
Final Sale Items
Products marked as 'Final Sale' or clearance items (typically discounted over 40%) are non-cancellable and non-returnable except for defects.
Multiple Cancellation Attempts
If you have a history of frequent cancellations, we reserve the right to decline future cancellation requests or restrict your account.
Fraudulent Orders
Orders flagged for fraud or security concerns cannot be cancelled by the customer. We will cancel and refund on our end after verification.
Abuse Prevention
Carpica reserves the right to refuse cancellation requests that appear to abuse our policies, such as repeat cancellations, cancellations followed by reordering at a lower price, or cancellations for products that became available at competitors.
Need Help?
If you're unsure whether your order can be cancelled or have questions about the cancellation process:
Call Us
+91 79735 80462Email Us
thecarpica@gmail.comOur support team is available Monday-Saturday, 10 AM - 6 PM IST. We typically respond to emails within 2-4 hours during business hours.
At Carpica, we understand that sometimes plans change. While we work hard to accommodate cancellation requests, the handmade nature of our products and our commitment to artisan livelihoods means some restrictions apply. We appreciate your understanding and encourage thoughtful consideration before placing orders for our premium handmade carpets.