Shipping Policy

Carpica proudly ships premium handmade carpets and rugs across India. Our commitment to quality extends from our workshop to your doorstep, ensuring your rug arrives safely no matter where you are located.

Pan-India Delivery

We currently ship to:

• All major metropolitan cities including Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, and Pune
• Tier 2 and Tier 3 cities across all Indian states and union territories
• Remote and rural areas (delivery times may vary)
• Both residential and commercial addresses

Address Requirements

To ensure successful delivery, please provide:

• Complete street address with house/building number
• Landmark or nearby location for easier navigation
• Working mobile number for courier contact
• Alternative contact number (recommended for remote areas)
• Accurate pin code for your location

Once you place an order, our team begins preparing your handmade carpet for its journey to your home. Processing time varies depending on product availability and customization requirements.

Standard Products

Custom & Made-to-Order Products

What Happens During Processing

1. Your order is confirmed and payment is verified through Razorpay
2. Our artisans perform final quality inspection on your carpet
3. The rug is carefully rolled by hand to preserve structure
4. Protective transparent wrap is applied for moisture and dust protection
5. Thank you card and care guide are included with your order
6. Second protective layer is added for extra security
7. The carpet is placed in our signature reusable cloth cover
8. Package is hand-tied with premium finishing touches
9. Order is handed over to courier partner with tracking details

Delivery timelines depend on your location and our courier partner's network. All estimates are in business days (Monday-Saturday) and begin after the processing period.

Estimated Delivery Times

Every Carpica carpet leaves our studio wrapped with the same care and attention we invest in creating it. Our signature packaging process ensures your handmade rug arrives in pristine condition.

6-Step Packaging Process

Stay informed every step of the way. Carpica provides real-time tracking so you know exactly where your handmade carpet is from our studio to your doorstep.

How to Track Your Order

1. Log in to your Carpica account
2. Navigate to 'My Orders' in your account dashboard
3. Click on the order you want to track
4. View current status and tracking information
5. Click the tracking number to see detailed courier updates

Tracking Notifications

You'll receive email notifications at these key milestones:

• Order Confirmed: Payment successful, order received
• Order Processed: Quality check complete, packaging begun
• Shipped: Order dispatched with tracking number
• In Transit: Package moving through courier network
• Out for Delivery: Courier is on the way to your address
• Delivered: Package successfully delivered

When your handmade carpet arrives, our courier partner will attempt delivery at your registered address. Here's what to expect during the final mile.

At the Time of Delivery

• The courier will call your registered mobile number before delivery
• Please be available to receive the package personally
• Valid photo ID may be required for verification
• Signature confirmation will be collected upon delivery
• Inspect the outer packaging for any visible damage

Immediate Inspection

We strongly encourage you to open and inspect your carpet immediately after delivery while the courier is present, if possible. This allows you to:

• Check for any damage sustained during shipping
• Verify that you received the correct product
• Ensure all protective packaging layers were effective
• Confirm that the care card and thank you card are included
• Report any issues immediately for faster resolution

Delivery Attempts

If you're not available during the first delivery attempt:

• The courier will attempt delivery 2-3 times over consecutive days
• You'll receive notifications before each attempt
• You may coordinate with the courier for convenient timing
• Packages may be held at local courier hub for pickup
• Undelivered packages after multiple attempts will be returned to Carpica

Carpica believes premium craftsmanship should be accessible across India. That's why we offer free shipping on all orders, regardless of size or value.

Free Shipping Benefits

• No minimum order value required
• Free delivery to all serviceable locations in India
• Includes premium packaging materials and protective layers
• Covers courier insurance for safe transit
• No additional charges for remote or rural areas

Custom Duties & Taxes

For domestic orders within India, all applicable taxes (GST) are included in the product price. You will not be charged any additional taxes or duties upon delivery.

While we strive for timely delivery, unforeseen circumstances can occasionally cause delays. Here's how we handle such situations.

Common Causes of Delays

• Natural disasters, extreme weather, or flooding affecting transit routes
• National or local festivals and public holidays
• Strikes or protests disrupting courier operations
• Incorrect or incomplete address information
• Remote locations requiring multiple transit points
• High volume periods during sale seasons
• Customs clearance for certain restricted areas (if applicable)

Lost or Missing Packages

If your tracking shows delivered but you haven't received the package:

1. Check with family members, neighbors, or building security
2. Verify the delivery address in your order details
3. Contact our support team within 48 hours with your order number
4. We will initiate an investigation with the courier partner
5. If confirmed lost, we will ship a replacement or issue a full refund

Damaged During Shipping

While our packaging process is designed to protect your carpet, damage can occasionally occur during transit:

• Photograph the damaged package before opening
• Document any visible damage to the carpet
• Contact support within 48 hours with photos and order details
• We will arrange for inspection or immediate replacement
• Damaged items may need to be returned for insurance claims

Contact Support

At Carpica, shipping is not just logistics—it's the final step in our commitment to delivering exceptional handmade carpets. From our artisans' hands to your home, we ensure every detail reflects our 20+ years of craftsmanship experience.